Factory Servicing

Below are the various options for having your Thorn bike serviced at our Somerset, UK Workshop. Regular servicing is vital for your bike to function correctly and prevent premature failure of components.
Booking is essential, during busy periods the delay for a full service can be as much as 4-6 weeks, so its worth booking any planned maintenance well in advance.

  • Inspection

    £POA

    On arrival of your bike it will be visually inspected by a mechanic for defects, no adjustments are made other than minor adjustments to brake or gear cable tension, a report on the bikes condition will be given. (Inspection only: Refundable if bike is then serviced without leaving us).

  • Minor Service

    £POA

    Suitable for bikes in good condition that cover low mileage between services. The bike is inspected, brakes and gearing fully adjusted, all fixings checked for correct tension, minor spoke tension adjustments, bike lubricated and tyre pressures checked.

  • Rohloff Minor Service

    £POA

    Suitable for bikes in good condition that cover low mileage between services. The bike is inspected, brakes and gearing fully adjusted, all fixings checked for correct tension, minor spoke tension adjustments, bike lubricated and tyre pressures checked. Rohloff hub inspected and oil changed.

  • Full Service

    £POA

    Suitable for well used bikes that are serviced annually and cover 3-5,000km between services. The bike is inspected, brakes and gearing fully adjusted, all fixings checked for correct tension, wheels removed and trued, chain and sprockets degreased, all cables replaced with new, bike lubricated and tyre pressures checked.

  • Rohloff Full Service

    £POA

    Suitable for well used bikes that are serviced annually and cover 3-5,000km between services. The bike is inspected, brakes and gearing fully adjusted, all fixings checked for correct tension, wheels removed and trued, chain and sprockets degreased, all cables replaced with new, bike lubricated and tyre pressures checked. Eccentric bottom bracket removed and re-greased/adjusted, Rohloff hub inspected, internal cable checked and oil changed.

  • Bike Refurbishment

    £POA

    Bicycle is stripped down to the bare frame, every element of the bike is checked and adjusted, the bike is then totally rebuilt with new bolts, washers and cables as appropriate, a full service is then performed.

  • Rohloff Bike Refurbishment

    £POA

    Bicycle is stripped down to the bare frame, every element of the bike is checked and adjusted, the bike is then totally rebuilt with new bolts, washers, and cables as appropriate, a full service is then performed. Rohloff hub inspected, internal cable replaced (If applicable) and oil changed.

  • Transfer of Components

    £POA

    Transferring all components to a new size or make/model of frameset, including brand new cables where applicable.

  • Rohloff Oil Change

    £POA

    (+£10 surcharge if a loose wheel is supplied as it will need to be fitted to one of our test bikes to perform the oil change).

  • Cleaning of Dirty Bike

    £POA

    We cannot work on dirty bikes! Bicycle are cleaned with bike friendly cleaner by hand without the use of a pressure washer. 

  • Bike Valet

    £POA

    Bicycle thoroughly cleaned by hand, wheels removed, drive chain degreased and paintwork polished. 

  • Siezed Seat Post Removal

    £POA

    Professional removal of seized seat posts using our specialist extraction equipment. To gain access, we will need to remove the forks, chainset and bottom bracket before the extraction can be carried out. This is a time-consuming procedure, so please allow for your bicycle to remain in our workshop for the whole day. In the rare event that the seat post cannot be removed without risking damage to the frame, we will discuss the available options with you before proceeding.

    Because every seized seat post presents unique challenges, this service is priced POA. The time required depends on the materials, the severity of the seizure and the bicycle's overall condition. Our specialist equipment successfully removes the vast majority of seized seat posts, but particularly severe cases may require additional work. If we encounter any unexpected difficulties, we will contact you to discuss the available options before proceeding.  

Book your bike in now!

Booking is essential, during busy periods the delay for a full service can be as much as 4-6 weeks, so its worth booking any planned maintenance well in advance.